This Privacy Policy describes how reweb (“we”, “our”, or “us”) collects, uses, and protects information when you use the Helpdesk mobile application (the “App”).
The App is intended for business-to-business (B2B) use only and is provided exclusively to authorized business users.
1. Information We Collect
We collect only the information necessary to provide and operate the App.
Information you provide
- Business contact details (such as name, work email address, or company name), if required for account access
- Information submitted through forms or app features as part of business use
Automatically collected information
- Device information (such as device model and operating system version)
- App usage data (such as feature usage and performance logs)
- Crash reports and diagnostic data
We do not collect personal data unrelated to business use.
2. How We Use Information
- Provide, operate, and maintain the App
- Authenticate authorized business users
- Improve app performance and reliability
- Monitor usage for security and compliance
- Communicate with business users regarding app functionality or support
3. Data Sharing
We do not sell or rent user data.
Data may be shared only:
- With service providers who assist in operating the App (e.g., hosting, analytics), under confidentiality obligations
- When required by law or legal process
- To protect the security and integrity of the App
4. Data Retention
We retain data only for as long as necessary to fulfill business purposes or legal obligations. Data may be deleted upon termination of the business relationship, subject to applicable laws.
5. Data Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
6. Children’s Privacy
The App is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your information. Requests should be made through your business administrator or by contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or data practices, contact:
- reweb, vl. Mario Frlić
- Email: [email protected]
- Address: Ulica Emilija Randića 14, 51000 Rijeka, Croatia